Will you need to use the hose or an outlet to plug in?
Our vans are completely self-contained. They have a generator for power and a 50 gallon tank for clean water. On a rare occasion we may run out of water in which case we would need to use your hose or return to the shop to fill our water tank before returning.
Where do you need to park?
It's usually best to park along the curb, or on flat driveways. The vans are too tall to fit under most covered parking spaces and the slope is important to be able to drain the tub properly.
Do you reuse water?
No, in addition to the 50 gallon tank of clean water we have a 50 gallon tank to hold the used water. The used water is never reused.
Do you have warm water?
Yes, each of the vans has a water heater, as well as a heater for the winter and air conditioning for the other 9 months.
How should I prepare my pet for grooming?
Please let them go potty before the groomer arrives. Also, don't feed them within an hour or so. If they take medicine for arthritis pain, you may want to give them some before the grooming. Please have a carrier for cats and a collar and leash ready for dogs.
Some pets are not fond of the grooming process and will attempt to get out of it by making themselves unavailable. If this is something your pet is prone to please ask for a call when the groomer is on their way so you can make sure your pet is available when we arrive.
IF YOUR PET IS NOT AVAILABLE WHEN WE ARRIVE YOU WILL HAVE TO RESCHEDULE.
What do you need to know?
We will need to know your pet's age, sex, weight, and breed as well as any health issues or behavior concerns. Please let us know if you give your pet tranquilizers or pain medicine before the grooming. Also, let us know of any of your concerns, whether related to the health of your pet or if they've had bad grooming experiences in the past, anything that may help us understand your pet better.
Do you give drugs to the dogs before grooming?
We do not dispense any drugs. If you think tranquilizers would be beneficial to your pet during grooming, you will have to go to your vet to get them prescribed.
What if I need to give my pet something to calm him/her down?
If your veterinarian has recommended that you give them a tranquilizer, allow time for the medicine to take effect. Ask your veterinarian the time frame of when the tranquilizer will start to work and how long it will last. There are several different types and some take as long as two hours to take effect.
What exactly do you do when you groom my pet?
The grooming process can vary slightly but typically goes as follows:
- Pre-groom: includes trimming nails, cleaning ears, and rough cut (if applicable).
- Bath: includes expressing the anal glands (if necessary), wash, rinse, and dry.
- Finish-groom: Finish cut (if applicable), perfume, and bow.
How long does it take?
For most pets, it takes up to an hour. Large dogs, very hairy or matted pets will take longer as well as those who take special care due to health problems or behavior.
How often should I have my pet groomed?
Usually every 4-6 weeks is recommended. Remember that grooming is not just about looking good, but also about their health and comfort. Animals that have hair that tangles and matts need to be brushed regularly to prevent hot spots. Shedding dogs can be uncomfortably hot without the loose coat taken out, also stickers and fox tails can make their way into the coat and skin with out being noticed. If you have an outdoor dog, please have them groomed seasonally (four times a year), at a minimum. You can schedule your appointments for the year from every two weeks to every eight weeks, or you can call when you think your pet needs groomed. Keep in mind however that there is often a 1-2 week wait time for appointments. Much of it depends on your personal preference.
Will I receive a reminder?
You will receive a reminder call the last business day before your appointment.
What forms of payment do you accept?
We accept Visa, MasterCard and Debit cards, as well as cash and checks.
Can you bill me?
No, we can't bill you, but we can set up mail-in payments to established customers. We also take Visa, MasterCard, Discover, American Express and debit cards.
What part of town do you serve?
Our Northern border is Jomax.
Our Southern border is Dobbins
Our Western border is Jackrabbit/195th Ave
Our Eastern border is 48th St/Tatum
We are willing to service some areas just outside our boarders however there is an additional charge call for more information.
